FAQ'S

Every day, 3 more children will be told they have cancer, that’s three more families every single day that have to face the challenges of a childhood cancer diagnosis.

The Heartbreak to Hope Walk is a fitness challenge you can tackle on your own or as a team, that helps Redkite provide families with vital support as they face the unthinkable - a childhood cancer diagnosis.

By walking 100km during June, you can challenge yourself while raising funds to help provide counselling to families, keep food on their tables and help cover the costs of accommodation for rural families who need to urgently relocate to be with their child in hospital for weeks at a time.

Heartbreak to Hope Walk is open for registrations now and we’re asking you to take during 1-30 June 2024. 

The simple answer is just ask people.

To help you, when you sign up, we’ll give you your very own fundraising page where you can upload photos, post videos to your timeline, choose a goal and tell your story. Copy and paste the link to your fundraising page and post it on social media, SMS your mates, email your challenge to your favourite colleagues and ask them to back your challenge.

You’ll also have additional tools to support you to get donations. From within your fundraising dashboard, you can send emails asking for donations. Log in and click Get Support > Share and Invite. The email will contain a link to your fundraising page, where people can donate with their credit card – easy! 

Note – if you are sharing your fundraising on an Instagram story, you will need to direct people to your bio. In your bio is where you can add your link to your fundraising page.

Start fundraising before you start walking in June so you know what the challenge is worth for families facing childhood cancer.    

Fundraising after you've completed the incredible 100km walk can help you top up your donation success!  

Spread the word and fundraise online or get creative and raise money at work and in your community.

If you have chosen to set up a Facebook Fundraiser as well as a fundraising page your funds will not sync up and directly match. Facebook send us 100% of the funds that you raise approximately every 60 days.    

If you have any questions, please give us a call on (02) 9219 4000  

Support a friend or family member - click here. 

Type in their name > arrive at their online fundraising page > click the red “Donate” button > complete the form with your credit card details. We’ll email you with a tax-deductible receipt.  

You can request for your name and/or your donation amount to be hidden on the participant's online fundraising page. If you do, your name and/or amount will appear as "Anonymous".   

As you make your donation, you’ll be asked if you’re happy to display your name and the amount on the participant’s online page - tick the boxes as desired.   

An error message may indicate your card was declined or the transaction failed for some reason.  

Please check that the card number and expiry date you are entering are correct. Confirm that there are sufficient funds available, and the card is valid.   

Check your credit card statement to see if we charged the transaction to your account.  

If there’s been a problem, contact us.

Collect all the cash and cheques and take them to any branch of Westpac. Give us a call for the bank details. 

If you have any questions, please give us a call on 02 9219 4000.

Whether you’re an individual, workplace, team, or a bunch of buddies keen to show you care – You can take part in the Heartbreak to Hope Walk challenge.

When you sign up, we’ll help you kick off you’re fundraising and start planning.

Together, we’ll help families cover utility and other essential household bills, receive mental and emotional support from Redkite counsellors, and connect to other families who know what having a child with cancer is like, and offer help wherever and whenever its needed.

When you log in to your fundraising dashboard, you have access to a set of fundraising tools and downloads. This is your secure fundraising dashboard that only you can see. 

• You can set a fundraising goal , add a photo and your story. 
• Create a Facebook Fundraiser 
• You can send emails and share on social media to ask for donations and track your fundraising results.  
• You can thank your donors by writing them a personalised thank you email. 
• You can create a team and recruit team members by sending emails asking people to join your team.  
• You can update any of your event and contact details and even change your password.  
• You can accept or delete comments from donors.  

Your Fundraising Profile Page is the page people see when they search for you on the website.   

Make sure to take a photo or use a current one and make it your profile pic. Then update your page with your story, letting everyone know why you are walking 100km this June for kids facing cancer.

Update your page along your Heartbreak to Hope Walk journey to get your donors excited! Use it regularly to post photos, video updates or thank you messages.  

Your donors can search for you on our website by clicking the ‘Sponsor someone’ button. They will need to search for your name or your team’s name. Once they’ve found your fundraising page, they can click the ‘Donate’ button.  

You can also login> click MY PAGE > send an email to your friends and family containing your unique link.  Or > next to Your Page link > click on the Facebook, Twitter or LinkedIn icons to share your unique link on social. 

Log in and use the menu items on the top to navigate the area you would like to update. Most updates can also be made from the main page.  

If you have have any other questions, please give us a call on 02 9219 4000 or email us at community@redkite.org.au. 

It is a requirement of our insurance cover that we have clear policies and to make everyone aware of the health and safety aspects of participating in Heartbreak to Hope Walk.

Terms & conditions

If you have any questions, please contact us on 02 9219 4000 or via email community@redkite.org.au.

Before signing up and participating in the Heartbreak to Hope Walk, please read the terms and conditions.

If you have any questions, please give us a call on 02 9219 4000.

You can find our terms and conditions here.